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The5kShop

The5kShop is an independent online retailer offering variety of products ranging from branded products, stock from other retailers to its own label ‘T5S’.

The5kShop may collect and use Users personal information for the following purposes:

  • – To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • – To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • – To improve our Site
    We may use feedback you provide to improve our products and services.
  • – To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • – To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

We work hard at ensuring you derive utmost satisfaction from our products but in the unfortunate event where you have  been sent wrong or faulty products, we will arrange a pick up on our tab. Please let us know within 24 hours of receiving the product.

Cash Refunds will only be granted if the item is not received at the stipulated time or as a result of any fault of ours.

For office pickup orders, we advise that you pick up your order within 24-48 hours to be liable for an exchange or store credit refund. We can keep items for pick up in our warehouse indefinitely but the return window of 24-48 hours still applies.